7oil's Privacy Policy

Welcome to 7oil. We believe trust and transparency are the foundation of a great gaming experience. When you register, play, or transact on the 7oil platform, you share certain personal information with us. This Privacy Policy clearly explains what data we collect, why we use it, and how we keep it safe.

This Privacy Policy applies to both the 7oil website and mobile application. By using the platform, you are considered to have agreed to this policy. We recommend reading it carefully before creating an account.

To ensure a smooth and secure experience on 7oil, we collect several types of information. This data comes from three main sources: what you provide directly, what is collected automatically as you use the platform, and information received from third-party services.

7oil uses the data it collects only for specific, legitimate purposes. We never use your information for anything beyond what is necessary. The main purposes are outlined below:

• Account management: To handle registration, login, password recovery, and account security.
• Identity Verification (KYC): To verify age and identity, as required by law.
• Payment Processing: To process deposits and withdrawals successfully.
• Fraud prevention: To keep your account secure by detecting suspicious activity.
• Customer support: To resolve your issues quickly and provide effective support.
• Platform Improvement: To analyze data and improve the overall user experience.
• Legal compliance: To comply with applicable laws and regulations.
• Relevant Notifications: To send important updates, promotions, and system messages.

7oil never sells your personal data. In certain circumstances, limited information may be shared with trusted third parties, and only the minimum data necessary is ever disclosed.

• Payment Providers: Approved payment gateways including Mobile Banking, Nagad, and Rocket receive the necessary information to process transactions.
• KYC verification services: We work with licensed verification services to complete identity checks.
• Law enforcement agencies: Where required by a court order or legal obligation, we may be required to disclose information to the relevant authorities.
• Cloud service providers: Secure servers are used for all data storage and processing.
• Anti-fraud system: Minimal data may be shared with specialist security services for fraud detection purposes.

All our third-party partners operate under strict confidentiality agreements and may not use your data for any other purpose.

7oil uses cookies and similar technologies on its website and app to enhance your browsing experience and keep the platform fast and responsive.

• Essential Cookies: Essential for maintaining login sessions and ensuring the platform's core functionality.
• Performance Cookies: Used to analyze page load times, error logs, and usage patterns.
• Functionality Cookies: Helps remember your preferences such as language and theme.
• Security Cookies: Used to prevent CSRF attacks and maintain secure sessions.

To protect your data, 7oil employs industry-leading security technology. Our security framework is multi-layered and regularly audited by independent third parties.

• SSL/TLS encryption: All data transfers are protected with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): OTP verification is in place at login.
• Firewall & DDoS Protection: Advanced network security measures at the server level.
• Data masking: Sensitive information such as mobile numbers is partially masked.
• Regular Audits: Our security team conducts regular system reviews and testing.
• Access controls: Only authorized personnel can access specific data.

7oil retains your data only for as long as necessary — while your account is active and for a defined period afterward as required by legal obligations.

• Active Account Data: Retained for as long as the account remains active.
• Transaction Records: Retained for a minimum of 5 years in accordance with financial regulatory requirements.
• KYC documents: Retained for up to 5 years after account closure.
• Log Files & Session Data: Retained for up to 90 days.
• Inactive Accounts: Data is reviewed after 12 months of inactivity.

Once the retention period ends, data is securely deleted or anonymized. You may request account deletion at any time, though some data may be retained to meet legal obligations.

As a 7oil user, you have several important rights over your personal data. We respect these rights and make them straightforward to exercise.

7oil is strictly not intended for anyone under the age of 18. We do not knowingly collect personal data from minors.

If a minor is found to have created an account using false information, the account will be immediately closed and all collected data will be deleted. If you believe your child has registered an account, please contact us.

7oil may update this Privacy Policy from time to time, due to new legal requirements, new platform features, or improvements based on user feedback.

• We will notify you by email or on the platform before any significant changes take effect.
• The "Last Updated" date will always be shown at the top of this policy.
• Continued use of the platform after any changes means you accept the updated policy.
• Re-consent may be required for significant changes.

Previous versions of our privacy policy are available upon request. Please contact our support team.

If you have any questions, concerns, or complaints about our Privacy Policy, please reach out to our dedicated privacy team. We aim to respond within 3 business days.