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Frequently Asked Questions

7oil FAQ —
All Your Questions Answered Here

Every question you might have about 7oil — from opening an account to making a withdrawal — is answered right here. Check this page before reaching out to support.

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What would you like to know about?

The 6 most frequently asked topics — jump straight to the section.

Account & Login

Find detailed answers on registration, login issues, password resets, and account verification — all in one place.

Deposits & Payments

Learn about all payment methods including Mobile Banking, Nagad, and Rocket, along with minimum deposit amounts and processing times.

Withdrawals & Payouts

Everything you need to know about withdrawal methods, minimum amounts, processing times, and KYC verification.

Gaming & Fish Games

Learn the rules and strategies for Fish Game, slots, betting, and the game lobby.

Bonuses & Offers

Learn how to claim your welcome bonus, daily cashback, referral program rewards, and special offers.

App & Downloads

Everything you need to know about downloading, installing, and updating the 7oil app, and playing games on mobile.

Account & Login

All you need to create a 7oil account is an active Bangladeshi mobile number. During registration, enter your name, mobile number, and a strong password. Once OTP verification is complete, your account is activated instantly. The entire process takes under 2 minutes.

There are a few common reasons you may be having login issues:
  • If you enter the wrong password — Password Reset .
  • Make sure Caps Lock is turned off.
  • After 5 consecutive failed login attempts, your account will be locked for 30 minutes. Please wait before trying again.
  • Clear your browser cache and try again.
If the issue persists, please contact our support team.

No. Under 7oil's policy, each person is allowed only one account. If multiple accounts are detected, all of them may be suspended and any balance is at risk of forfeiture. Please register a single account with accurate information and enjoy gaming safely.

KYC verification may be required before processing large withdrawals. This protects your account and helps prevent money laundering. You will typically need to submit a photo of your National ID (NID) or passport. Verification is usually completed within 24 hours.
Deposits & Payments

7oil supports the most popular payment methods in Bangladesh:
  • Mobile Banking — fastest and most popular
  • Nagad — instant credit
  • Rocket (DBBL) — reliable transfer
  • Bank Transfer — ideal for large amounts
Deposits via all methods are typically credited to your account within 5 minutes.

The minimum deposit on 7oil is just BDT 100. Even this minimum is enough to start playing, making it ideal for new players. There is no fixed upper limit on deposits, though account verification may be required for larger amounts.

Deposits are usually credited within 5 minutes. If your balance hasn't updated after 15 minutes:
  • Save your transaction ID or take a screenshot.
  • Refresh the page to check your balance.
  • Contact our live chat support with your transaction ID.
Our support team will resolve your issue within 30 minutes.
Withdrawals & Payouts

Withdrawal requests on 7oil are typically 15 minutes to 2 hours processed within. Mobile Banking and Nagad are the fastest options. Bank transfers may take up to 1 business day. Requests submitted after midnight may be processed the following morning.

The minimum withdrawal amount on 7oil is BDT 300. The maximum daily withdrawal limit depends on your account level and verification status. VIP members are eligible for higher daily withdrawal amounts.

If a withdrawal is rejected, the funds are returned to your 7oil wallet. Common reasons for rejection include an incorrect account number, incomplete KYC verification, or unmet bonus wagering requirements. Contact support to find out the exact reason.
Gaming & Fish Games

7oil offers a massive game library including:
  • Fish Game — multiplayer & single mode
  • Slot Games — hundreds of themes & paylines
  • Live Casino — with real dealers
  • Sports Betting — including cricket, football, and more
  • Table Games — roulette, blackjack, and more

In 7oil's Fish Game, you earn points by catching fish — bigger fish give more points. A few tips that help: use small bullets for small fish, bring out heavier weapons for big fish, and never miss a boss fish. Regular play sharpens your skills.

7oil's servers record the outcome of every game round. If you get disconnected, you can pick up right where you left off once you reconnect. If you have a dispute about a round's result, contact support with the game ID.
Bonuses & Offers

New members receive a welcome bonus upon registration. A special matching bonus is available on your first deposit, and daily bonus missions run throughout your first week. Log in and check the Bonus section to see current offers.

Bonus funds cannot be withdrawn directly. Each bonus comes with specific wagering requirements. For example: 5x Wagering means you need to wager 5 times the bonus amount before it becomes withdrawable. Once the condition is met, the funds are added to your main balance and can be withdrawn.

Share your unique referral link with friends through 7oil's referral program. When a friend registers using your link and makes their first deposit, you receive a bonus — and so do they. The more friends you refer, the more you earn.
App & Downloads

Download the 7oil app from our official download page. The Android APK can be downloaded directly. iOS users can tap "Add to Home Screen" in Safari to enjoy an app-like experience. Do not download from any third-party sites.

To install the 7oil APK on Android, you first need to "Unknown Sources" to allow installation from unknown sources. Go to Settings → Security → Unknown Sources and enable it. Then tap the downloaded APK file to install. Once installation is complete, turn Unknown Sources off again.

Yes. With a single 7oil account, you can log in on both the app and the website. Your balance, gaming history, and bonuses all sync in real time. The mobile app also offers the added convenience of biometric login and push notifications.
Support & Security

7oil customer support is available 24 hours a day, 7 days a week. You can reach us through:
  • Live Chat — fastest option, located at the bottom-right corner of the site
  • Email — [email protected] (reply within 24 hours)
  • Telegram — Join our official channel

7oil uses SSL encryption to keep all your data secure, and every financial transaction is fully encrypted. Our games are RNG (Random Number Generator) certified, ensuring completely fair and unbiased results. 7oil is committed to responsible gaming and places user protection above all else.

To keep your 7oil account secure:
  • Use a strong password (letters + numbers + symbols)
  • Keep Two-Factor Authentication (2FA) enabled
  • Never share your password with anyone
  • Avoid logging in on public Wi-Fi
  • Log out after using an unfamiliar device

Learn more about 7oil

7oil is one of Bangladesh's most popular online gaming platforms, with thousands of Bangladeshi players enjoying Fish Games, slots, Live Casino, and Sports Betting every day. One of 7oil's biggest advantages is support for local payment methods — deposit and withdraw in minutes using Mobile Banking, Nagad, or Rocket.

New players on our platform receive a special welcome bonus. With cashback on every deposit, daily missions, and weekly leaderboards, 7oil makes gaming more exciting and rewarding.

7oil is fully SSL encrypted and RNG certified — every game you play and every transaction you make is secure.

Responsible gaming is a top priority at 7oil. Users can set their own deposit limits, session durations, and take a temporary break whenever needed. We believe gaming should always be fun, controlled, and enjoyable.

Still have questions? Reach out to our 24/7 live chat support — average response time is under 2 minutes.

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